Frequently Asked Questions
M Top-up is a secure online system that enables anyone to instantly buy mobile Credit, Recharge, Load or Top Up for a prepaid Mobile Phone across the worldwide operators. Our customers use mtopup.co.uk to buy Mobile Airtime for either themselves or friends and family members overseas.
Create an account at mtopup.co.uk
- Select ‘Register’ at the Top Right of the Page
- Enter your Name, Mobile Number, email address and password
- Click on ‘Register’ at the bottom right of the page.
- A Verification Code will be sent directly to your email/Mobile.
- Enter or copy/paste the OTP verification code in the relevant field on the account login screen. Please make sure to check your Spam / Junk filters in the unlikely event the verification code does not appear in your Inbox.
Go to mtopup.co.uk
- Send recharge
- Select the Country.
- Enter the Receiver Mobile Number.
- Verify the Carrier.
- Enter Package Type
- Select the Top Up transaction amount
- Enter the Sender Mobile Number
- Review the order and complete payment using our secure online payment process.
- A confirmation message will appear on your screen with details on your completed transaction.
- A confirmation email and receipt will be sent to your email address.
NOTE: Recipients will also receive a transaction confirmation SMS message from their Mobile operator.
Login to mtopup.co.uk
- Select the Country.
- Enter the Phone Number.
- Verify the Carrier.
- Select the Top Up transaction amount.
- Enter the payment details.
- Review the order and complete payment using our secure online payment process.
- A confirmation message will appear on your screen with the details of your completed transaction.
- A confirmation email and receipt will be sent to your email address.
Please take the following steps to reset your account password:
- Select ‘Login’ on the top right of the homepage menu bar.
- Input your email address then click ‘Forgot Password?’
- A screen will appear to enter your Email Address / User Name.
- An email will be sent to your email address with a link to reset the account password.
- Check your email and follow the instructions in the email to reset your account password and proceed further.
Log in to your mtopup.co.uk account using your email address and password.
- Select ’My Account’.
- Then select ‘Change Password on the left column.
- The ‘Change Password’ screen will be displayed.
- Enter the new password twice for confirmation, then click on ‘Change Password’.
- Please ensure you have specified a valid email address.
- Check your Spam / Junk email folder(s).
- If you are still experiencing issues, please contact our Customer Support Team at https://mtopup.co.uk/
There are several convenient ways to contact customer support:
- Go to mtopup.co.uk and use the green Support button on the lower right corner of the website. If the green button is labeled ‘Chat’, there is a live representative available. Otherwise the system will create a Support Ticket and you can send us a message for further action.
- If you are logged into your mtopup.co.uk account select ‘Support’ then ‘Create New Ticket’ to create a new Support Ticket.
- Send us an email at: mtopup.co.uk
